All items offered on Vitaluce are made to order. When you place your order, we make your item just for you, one at a time, with the names, dates and photos you chose.
Each item is made to order by our production partners. Some items are made in the USA and others by our partners abroad, which is why production and delivery times differ by item.
Shipping carriers: USPS, FedEx, DHL, UPS, EMS or local post, depending on the item and destination.
Orders are processed once payment is accepted.
Production and shipping times
Around busy occasions such as Valentine’s Day, Women’s Day, Mother’s Day, Father’s Day, Independence Day, Halloween and Christmas, delivery may take a few days longer.
| Product | Production time (business days) | Shipping time (business days) |
| Ornament | 2-4 | 7-10 |
| Apparel | 2-4 | 7-10 |
| Poster | 2-4 | 7-10 |
| Mug | 2-4 | 7-10 |
| Canvas | 2-4 | 7-10 |
| Pet Bowl | 2-4 | 7-10 |
| Garden Flag | 2-4 | 7-10 |
| Blanket | 3-5 | 7-10 |
| Socks | 3-5 | 7-10 |
| Keychain | 3-5 | 15-17 |
| Stocking | 3-5 | 15-17 |
| Garden Stake | 3-5 | 15-17 |
| Metal Sign | 3-5 | 15-17 |
| Wood Sign (Door Sign) | 3-5 | 15-17 |
| Key Hanger | 3-5 | 15-17 |
| Decorative Mat | 3-5 | 15-17 |
| Passport Holder | 3-5 | 15-17 |
| Luggage Cover | 3-5 | 15-17 |
| Remembrance Collar Sign | 5-7 | 15-17 |
| AOP Sweatshirt | 5-7 | 15-17 |
| Acrylic Plaque | 5-7 | 15-17 |
| Candle Holder | 5-7 | 15-17 |
| Photo Frame | 5-7 | 15-17 |
| Tumbler | 5-7 | 15-17 |
| Pillow | 5-7 | 15-17 |
| Camping Tarp | 5-7 | 15-17 |
| Graduation Stole | 5-7 | 15-17 |
Please note:
- These times apply to orders shipped to the US with standard shipping.
- Orders to Puerto Rico, Guam and Hawaii take 7-10 days longer than to other US states.
- Delivery to military addresses is currently limited. We are sorry for the inconvenience.
- Most orders are made and shipped within the times above, but they are estimates and can differ in individual cases. Some items or orders may need longer.
- International orders: delivery may take additional days if the order has to clear customs. We have no influence on the customs process and apologize for any delays it causes.
- Large items (Canvas, Poster) cannot be shipped to a PO Box and are shipped separately to make sure they arrive safely. Free shipping offers do not apply to them.
- When your order ships, we email you a tracking link so you can follow your package all the way home.
Order tracking
You will receive an email with a tracking link when your order ships. Please allow 5-7 days for the carrier to scan your package into their system. If there is no tracking information yet, the carrier has not processed your parcel yet; tracking events appear once it is scanned. You can also check your order on our Track your order page. If your order is past its estimated arrival date, please contact us and we will take care of it.
Incorrect address
Please make sure you enter the correct address at checkout: we are not responsible if your order is delivered to an incorrect address you provided. If you ask the carrier to forward or redirect your parcel after it has shipped, we are not responsible if it is lost, stolen or damaged.
Questions
Customer service is our first priority, and we will do whatever we can to take care of you. Thank you for choosing Vitaluce. If you have any questions, please use our contact form, email [email protected] or call +1 843 376 3372. We respond within 24 business hours.
Vitaluce PTE. LTD., 8290 NW 66th Street, Miami, FL 33166, USA