Customer support

Contact us

Questions about an order or a personalized design? Send us a message and someone from our support team will reply by email. We respond within 24 business hours.

Send us a message

Add your order number if you have one: it lets us find your order straight away.

Quick answers

Where is my order?

Each gift is made after you order (2–7 business days), then shipped (7–17 business days within the US, depending on the item). We email a tracking link when it ships; the carrier can take 5–7 days to show the first scan. Track your order

Can I change or cancel my order?

Yes, within 2 hours of ordering. After that the order is locked for production and can no longer be changed or cancelled. Send us a message right away with the topic "Change or cancel my order" and your order number.

My item arrived damaged, faulty or wrong

Tell us within 45 days of delivery. We replace the item or refund you, and you keep the item. If the mistake came from the personalization entered at checkout (for example a misspelled name), we can remake it for a small fee. Cancellation & Refund Policy

Can I return an item?

Every gift is made for one person, so we do not take returns. If something is wrong with your order, we replace it or refund you as described above.

Business details

Email: [email protected]
Phone: +1 843 376 3372
Company: Vitaluce PTE. LTD.
Address: 8290 NW 66th Street
Miami, FL 33166
USA
Reply time: Within 24 business hours